Troubleshooting

Steps for Troubleshooting The Aquagate Water Controller

If you have trouble with opening or closing the valve, click here to Open or here to Close the valve. If the Aquagate control panel is not responding follow the steps in the order listed.

Step 1
1) Check the Aquagate sensor and make sure is dry.
Steps 2 and 3

2) Check the batteries and
replace if necessary.
3) Check and make sure the battery ends are
touching the metals plates within the control
panel as illustrated (Duracell batteries
will usually be affected).

Step 4
4) Check the sensor connections
in the Aquagate control panel.
Steps 5 and 6

5) Check the control valve connections
in the Aquagate control panel.
6) If your Aquagate control valve continues
to be unresponsive after following these
steps, please call 1-480-892-0591 or visit
www.watercontrollerinc.com for assistance.

Closing Your Aquagate Valve

Steps 1 and 2

1) Locate your Aquagate
control panel.
2) Press and release the
close button on the
control panel. Water,
should now stop flowing
to your home. If your
Aquagate control valve
does not close after
pushing and releasing the
close button on the
control panel, you may
need to do it manually.
Step 3

3) The first step will be to locate the Aquagate control valve. It will be located on your main water pipe. A grey wire will be attached running to the Aquagate control panel. From here, remove the three screws on the motor housing as illustrated by the arrows.
Step 4 and 5

4) After removing the screws, remove the motor housing and you will see a brass square knob.
5) Rotate the knob with a pair of channel locks or crescent wrench one quarter (1/4) turn, in any direction, to close the valve. Water will now stop flowing to your home. Call Intermountain Soft Water for service.

Opening Your Aquagate Valve

Steps 1 and 2

1) Locate your Aquagate
control panel.
2) Press and release the
open button on the
control panel. Water,
should now start flowing
to your home. If your
Aquagate control valve
does not open after
pushing and releasing the
open button on the
control panel, you may
need to do it manually.
Step 3

3) The first step will be to locate the Aquagate control valve. It will be located on your main water pipe. A grey wire will be attached running to the Aquagate control panel. From here, remove the three screws on the motor housing as illustrated by the arrows.
Step 4 and 5

4) After removing the screws, remove the motor housing and you will see a brass square knob.
5) Rotate the knob with a pair of channel locks or crescent wrench one quarter (1/4) turn, in any direction, to open the valve. Water will now start flowing to your home. Call Intermountain Soft Water for service.