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Warranty

STATEMENT OF LIMITED PRODUCT WARRANTY

  • 1st year of ownership

    This residential water system is warranted as to workmanship and material for a period of one year from date of original installation at the original installation site, if properly installed by an Intermountain Soft Water Certified Installer. Should any component in your system prove defective in the first year, it will be repaired, rebuilt or replaced at our option, provided it is returned directly to us.
    After the 1st year of ownership, should any component in your system prove defective, it will be repaired, rebuilt or replaced at our option for a maximum charge of $50.00, provided it is returned directly to us. Labor, transportation, shipping or other charges incurred in the diagnosis, replacement or repair of defective components are not covered by this warranty. If you choose not to send a defective component back to us, repairs to your system can be conducted in your home by a factory authorized service technician if your home is within the operating radius of an Intermountain authorized repair center. This warranty does not cover transportation, shipping, diagnosis, replacement and repair charges resulting from your in-home repair request. Intermountain Soft Water or its subsidiaries will not be held responsible for loss or damage caused by any defective component.

  • Conditions

    This warranty must be presented at time of claim and all claims must be presented within 30 days of occurrence. This warranty is void if your water system is not installed in compliance with prevailing plumbing codes, according to Intermountain Soft Water’s installation protocol, or if the influent water temperature is hotter than 90oF or where the static water pressure is less than 40psi, or more than 80psi. Intentional/malicious damage, misuse, neglect, unauthorized modifications or accidental damage to the system is not covered by this warranty. This warranty does not cover damage caused by pressure surges, water hammer, power surges or sags, lightning, fire, flood, freezing, earthquake, acts of God or other casualty.

  • Wear and Tear

    Your water system is subject to normal wear and tear during its usable service life. Wear and tear is not regarded as a product defect and is not covered by this warranty. No Liability for Consequential Damages Unless otherwise required by applicable law, Intermountain Soft Water shall not be liable for any damages whatsoever (including without limitation, loss time, inconvenience, expenses such as telephone calls, labor or material charges incurred in connection with the removal or replacement of the part(s) or product(s), special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use the defective part(s) or product(s), even if Intermountain Soft Water has been advised of the possibility of such damages. Intermountain Soft Water’s entire liability under any provision of this Limited Warranty shall be limited to the amount actually paid for the part(s) or product(s).

  • No Other Warranties:

    Intermountain Soft Water specifically disclaims all other warranties, either express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose, with regard to the part(s), product(s) and/or any accompanying written materials. This limited warranty gives you specific legal rights. You may have other rights that vary from state/jurisdiction to state/jurisdiction.

  • Pur-Gard

    Your water system includes a Pur-gard/Pur-Gard Plus dispensing system. The Pur-gard/Pur-Gard Plus performance enhancing additive is essential to proper functioning of your system. If Pur-gard is not added to the dispensing system at the prescribed interval in your owner’s manual, this warranty will be void. In order for this limited lifetime warranty to be valid, you must:
    – Be the original consumer purchaser, and have purchased the water equipment from Intermountain Soft Water, and
    – Provide a copy of the original purchase receipt with proof of date and purchase price
    This limited lifetime warranty is only valid if registered within 10 days of initial installation. If unregistered, this warranty is only valid for 1 year from the date of original manufacture.

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  • Monday - Fri: 8:00am - 5:00pm
  • Sat- Sun: Closed

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Intermountain Soft Water’s highly skilled water softener service team are dispatched daily in GPS-tracked vehicles to help people like you to choose the right water technology, install it and maintain it to give you the water quality that you deserve.
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