If the equipment was installed by an independent third-party installer, please reference the bill of sale or receipt for their contact information.
If the equipment was installed by Intermountain Soft Water, please contact us at the address and number listed above.
ISW reserves the right to determine whether any actual damage was the result of improper installation, manufacturing error, or homeowner/customer action. Accordingly, ANY AND ALL MATERIAL OR PARTS DEEMED TO BE THE PROXIMATE CAUSE OF SUCH MALFUNCTION MUST BE EITHER RETURNED TO ISW BY HAND, POSTMARKED, OR SHIPPED WITH A REPUTABLE CARRIER, WITHIN FIVE (5) BUSINESS DAYS AFTER SUCH INITIAL DETERMINATION. In the event that such equipment or parts are not returned to ISW within such time period, ISW, its employees, directors, officers, approved contractors, partners, et cetera, is not and shall not be responsible for reimbursement of any expenses incurred by the homeowner.
ISW must be able to openly discuss the event, its effects (including any resulting damage and/or expenses), and potential and/or actual causes of the event with the third-party independent contractor hired by the customer or homeowner to remedy such damages as a full extension of customer. No confidentially provisions between the customer and any third-party utilized in the remediation of any damage shall apply to ISW in the resolution of the event.
THIS POLICY DOES NOT COVER DAMAGES CAUSED BY IMPROPER USE OR MISUSE OF THE EQUIPMENT, OR ANY NEGLIGENCE, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, OR OTHER HAZARD. This policy is solely in excess of and applies only to the extent necessary beyond any coverage as outlined in the ISW Warranty.